Refund policy
Last updated: May 6, 2026
At 3RV Import-Export USA LLC (“3RVie,” “we,” “us,” or “our”), we strive to ensure customer satisfaction. This Return & Refund Policy is designed in compliance with applicable U.S. federal and Florida state laws to ensure transparency and fairness.
1. Return Eligibility
To be eligible for a return, all of the following conditions must be met:
The item must be returned within 30 days of the delivery date.
The item must be unused, unactivated, and in its original condition and packaging, including all tags, labels, accessories, and documentation.
Proof of purchase (receipt, invoice, or order confirmation) must be provided.
Returns will not be accepted for items that have been activated, registered, configured, or used with software, QR codes, consumables, or platform services.
2. How to Initiate a Return
To initiate a return:
Contact Customer Support
Email info@3rvie.com
or text 786-375-7657 within 30 days of delivery, stating the reason for the return and providing proof of purchase.
Return Authorization (RMA)
An RMA number and return instructions will be issued. Returns without an RMA will not be accepted.
Return Shipment
Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item). We recommend a traceable shipping method.
3. Refunds
All returned items are subject to inspection.
Full Refund:
Issued if the item is defective, damaged upon arrival, or not as described.
Partial Refund or Denial:
May apply if the item is returned for reasons other than defect, or if original shipping costs, handling, or restocking fees apply.
Refunds are processed within 7–10 business days after inspection and will be issued to the original payment method.
Refund timing may vary depending on your financial institution.
4. Non-Refundable & Non-Returnable Items
The following items are non-returnable and non-refundable, except where required by law:
Software-enabled equipment that has been activated, registered, or connected to a platform
Consumables, including QR-activated or partially used materials
Subscription fees, platform fees, maintenance fees, or “Unlimited Cuts” fees
Custom-made or personalized items
Items marked as Final Sale
Digital services, software access, or platform connectivity
Gift cards
Health and personal care products
5. Exchanges
Exchanges follow the same eligibility and authorization process as returns and are subject to product availability. If an exchange item is unavailable, a refund may be issued at our discretion, subject to this policy.
6. Damaged or Defective Items
If an item arrives damaged or defective, you must notify us within 7 days of delivery. Supporting documentation (photos or videos) may be required. Approved claims will be resolved with a replacement or refund at no additional cost.
7. Order Cancellations
Orders may be cancelled only if they have not yet shipped or been activated. Once shipped, activated, or registered, the standard return policy applies.
8. Payment Method Limitations
Payments made via manual or irreversible methods, including Zelle, are non-reversible. Approved refunds, where applicable, will be issued via an alternative method at our discretion.
9. Return Shipping Address
All authorized returns must be sent to:
3RV Import-Export USA LLC
601 N Federal Hwy, Suite 301-VO 0049
Hallandale Beach, FL 33009
Phone: 786-375-7657
10. Contact Information
For questions regarding returns or refunds, please contact us:
Email: info@3rvie.com
Phone: 786-375-7657 (Text messages & WhatsApp only)7