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Extraordinary products for a great life!
Policies and Terms and Conditions
​Terms and Conditions
1. Introduction Welcome to 3rvie.com (the "Website"). By accessing or using this Website, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use the Website. These Terms are governed by the laws of the United States and the State of Florida, without regard to its conflict of law provisions. 2. Use of the Website The Website is intended for use by individuals and businesses within the United States. By using the Website, you represent that you are at least 18 years old or have reached the age of majority in your state of residence and have the legal capacity to enter into binding contracts. You agree to use the Website for lawful purposes only and in compliance with all applicable local, state, federal, and international laws and regulations. Any unauthorized use of the Website may result in the termination of your access and may subject you to legal action. 3. Products and Services The Website offers a range of products and services, which are subject to availability. Prices, descriptions, and specifications are subject to change without notice. While we strive to provide accurate and up-to-date information, we do not guarantee that product descriptions or other content on the Website are error-free, complete, or current. 4. Payment and Billing All payments made through the Website are processed in U.S. Dollars (USD). You agree to provide accurate, complete, and current payment information when making purchases. We reserve the right to refuse or cancel any orders at our discretion, including in cases of suspected fraud or unauthorized activity. 5. Shipping and Returns Shipping policies, including rates and estimated delivery times, are outlined separately on the Website. You are responsible for providing accurate shipping information. If you are not satisfied with your purchase, you may be eligible for a return or exchange in accordance with our return policy. 6. Intellectual Property All content on the Website, including but not limited to text, images, logos, and software, is the property of 3RV Import-Export USA LLC or its licensors and is protected by U.S. and international intellectual property laws. Unauthorized use of any content may violate copyright, trademark, or other laws. You may not copy, distribute, or reproduce any part of the Website for commercial purposes without prior written permission from 3RV Import-Export USA LLC. 7. Limitation of Liability To the fullest extent permitted by law, 3RV Import-Export USA LLC shall not be liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages arising from your use of, or inability to use, the Website, products, or services. 8. Indemnification You agree to indemnify and hold 3RV Import-Export USA LLC harmless from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of the Website or breach of these Terms. 9. Privacy Policy By using the Website, you agree to our Privacy Policy, which outlines how we collect, use, and protect your personal information. The Privacy Policy is available on the Website and forms part of these Terms. 10. Changes to Terms We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Continued use of the Website following any changes constitutes your acceptance of the revised Terms. 11. Governing Law These Terms shall be governed and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Website shall be resolved in the state or federal courts located in Miami-Dade County, Florida, and you consent to the exclusive jurisdiction and venue of such courts. 12. Contact Information If you have any questions or concerns regarding these Terms, please contact us at: 3RV Import-Export USA LLC Address: 7726 Winegard Rd, 2nd Floor, Ofice 0007, Orlando, FL 32809 Phone: 786-376-7657 Email: info@3rvie.com
​Privacy Policy
1. Introduction 3RV Import-Export USA LLC ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website 3rvie.com (the "Website"). By using this Website, you consent to the data practices described in this policy. If you do not agree to this policy, please do not use the Website. This Privacy Policy is governed by U.S. federal laws, including the Federal Trade Commission (FTC) Act and the Children’s Online Privacy Protection Act (COPPA), as well as Florida state laws, such as the Florida Information Protection Act (FIPA). 2. Information We Collect We collect two types of information from visitors and customers: A. Personal Information Personal information refers to any data that can identify an individual, such as: •Name •Email address •Phone number •Shipping and billing addresses •Payment details (such as credit card information) •Any other information you voluntarily provide when filling out forms or contacting us B. Non-Personal Information Non-personal information includes data that cannot identify you personally, such as: •Browser type •Device information (IP address, operating system) •Cookies and usage data •Information about how you interact with our Website (e.g., pages viewed, duration on pages) 3. How We Use Your Information We use the information we collect for the following purposes: •Processing Transactions: To process payments and deliver products or services. •Customer Service: To respond to your inquiries, resolve issues, or provide customer support. •Marketing: To send newsletters, promotional offers, or updates, with your consent. •Website Improvement: To improve the functionality, content, and user experience on the Website. •Legal Compliance: To comply with applicable laws, legal processes, or lawful government requests. 4. How We Share Your Information We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances: •Service Providers: We may share your information with trusted third-party vendors (such as payment processors, shipping providers, and analytics services) to help us operate the Website and deliver services. •Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as court orders or subpoenas. •Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. 5. Security of Your Information We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. This includes using encryption technologies, secure servers, and other appropriate security measures. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security. 6. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you request the deletion of your data, we will take appropriate steps to honor your request, subject to any legal obligations to retain certain information. 7. Your Rights As a U.S. and Florida resident, you have the following rights regarding your personal information: •Access: You have the right to request access to the personal information we hold about you. •Correction: You may request the correction or updating of any inaccurate or incomplete personal information. •Deletion: You have the right to request the deletion of your personal information, subject to certain legal exceptions. •Opt-out of Marketing: You may unsubscribe from marketing communications at any time by following the "unsubscribe" link in any email or contacting us at info@3rvie.com. 8. Cookies and Tracking Technologies Our Website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us track website usage, remember your preferences, and customize content. You may choose to disable cookies through your browser settings. However, doing so may affect your ability to use certain features of the Website. 9. Children’s Privacy Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 in accordance with Children’s Online Privacy Protection Act (COPPA). If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible. 10. Third-Party Links Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage you to review the privacy policies of any third-party websites you visit. 11. Changes to This Privacy Policy We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the Website following the posting of changes constitutes your acceptance of such changes. 12. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: 3RV Import-Export USA LLC Orlando, Florida, 32809 Phone: 786-376-7657 Email: info@3rvie.com
Return Policy
At 3RV Import-Export USA LLC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a return policy that complies with U.S. federal and Florida state laws to ensure transparency and fairness. 1. Return Eligibility To be eligible for a return, the following conditions must be met: •The item must be returned within 30 days of the delivery date. •The item must be in its original condition, unused, and in the original packaging with all tags and labels attached. •Proof of purchase (receipt, order confirmation, or invoice) must be provided. •Certain items, such as custom-made products, personalized items, and final sale products, are not eligible for return unless the item is defective or damaged upon arrival. 2. How to Initiate a Return To initiate a return, please follow these steps: 1.Contact our Customer Support: Email us at info@3rvie.com or call 786-376-7657 within 30 days of receiving your item, stating the reason for the return and attaching proof of purchase. 2.Receive Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how and where to send your item. Please note that returns without an RMA number will not be accepted. 3.Ship the Item: You are responsible for the shipping costs of returning the item unless the return is due to our error (e.g., defective product or incorrect item received). We recommend using a traceable shipping method to ensure your return reaches us safely. 3. Refunds Once we receive your return, we will inspect the item to ensure it meets the return eligibility criteria. Refunds will be processed within 7–10 business days of receiving the item, and the refund will be issued to your original payment method. •Full Refund: You are entitled to a full refund, including original shipping fees, if the item is defective, damaged, or not as described. •Partial Refund: If the item is returned for reasons other than defect or error, the original shipping fees may be deducted from your refund. Please note that it may take additional time for the refund to appear in your bank account, depending on your financial institution. 4. Exchanges If you wish to exchange an item (e.g., for a different size or color), please follow the same process for initiating a return. Exchanges are subject to product availability. If the desired item is not available, we will process a refund instead. 5. Non-Returnable Items The following items are non-returnable and non-refundable unless they arrive damaged or defective: •Custom-made or personalized items •Items marked as "Final Sale" •Perishable goods •Gift cards •Health and personal care products (e.g., cosmetics, intimate apparel) 6. Damaged or Defective Items If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or refund at no additional cost to you. Be prepared to provide photos or documentation of the damage or defect. 7. Cancellations You may cancel an order as long as it has not yet been shipped. Please contact us as soon as possible if you need to cancel your order. Once the order is shipped, our standard return policy applies. 8. Return Shipping Address Please return your item to the following address once you have received your RMA number: 3RV Import-Export USA LLC 7726 Winegard Rd, 2nd Floor, Ofice 0007 Orlando, Florida, 32809 Phone: 786-376-7657 9. Contact Information If you have any questions or need further assistance with your return, please contact our customer service team: Email: info@3rvie.com Phone: 786-376-7657